One of the biggest challenges I hear from business owners is that their ‘employees have a mind of their own’…or ‘I can’t pay them enough to act that way’…or ‘I’ve told them before, they are trying, and just need more time.’ Sound familiar?
A recurring theme in books and workshops is that business owners face a touch challenge with getting employees to be instigators in delighting customers and ensuring that employees are in high morale. Sure, it can be a challenge. But, it doesn’t have to be. Nor should it.